Does this site work, or device work with TurnKeyVPN?
Just about everything does, we have not found anything to date that won't work over the VPN since in essence it's nothing more than a secure connection to the internet. We don't modify anything else, so whatever normally would run, run's on the VPN. Here is a page though you can review to see the most commonly requested sites and devices listed.
How does it work?
It adds a new network interface which you are working with as if you are working with direct internet connection. But the IP is different, and all traffic is encrypted.
Will VPN slow down my system or internet connection?
No, generally you won't notice any slowness.
Can I use your VPN instead of my current ISP connection?
No, you need existing (Cable, DSL, dial up, Satellite, etc) internet connection to be able to use VPN service.
Can I increase the speed of my connection when using VPN service?
Sometimes users do report the VPN bypasses their ISP's throttles. Some users do report applications run better as well such as P2P.
Can I get trial account prior to purchase?
Sorry we do not offer trial accounts due to the problem they are usually abused. But we do have a 100% unconditional money back guarantee within 7 days. If for any reason you are not happy with the account, simply request a refund from a simple form inside the customer area.
What ports should be open on firewall/router for it to work?
No ports should be open, however your ISP must allow GRE protocol for you. In most cases you won't experience any problems connecting to our VPN server from any place, please contact us if you do.
Does it also protect other protocols like ICQ, Mail or FTP.
Once you are connected to our VPN server, all programs use a virtual network interface, which protects all programs that access internet on your computer.
What can I do if my provider blocked my VPN? / What can I do if I need even more security and flexibility and better level of encryption.
In such cases we offer a special package of OpenVPN account which works with any internet connection, compresses traffic and security is satisfactory even for paranoics. Monthly cost is $20, please contact us for any information.
I do connect to VPN, but I still see that my computer IP is detected as not USA.
Some sites do not open for me when I am using VPN, while they open normally when not using VPN. Please help.
These questions require individual solution. Please explain the problem in details and append the result of running 2 programs when using VPN:
- Start -> Run -> cmd -> ipconfig/all
- Start -> Run -> cmd -> route print
Some websites detect my IP as not USA (France, UK, Germany, Australia) - why and what can I do with that?
Some websites use different ways of detecting the country of your IP. If this happens - please send us a tracert report.
Do the following:
- Start -> Run -> cmd -> tracert
(replace with the website - for example
Internet connection with VPN is slower than without VPN enabled.
In this case please follow this procedure.
How can I do a traceroute to the server?
Please go to the traceroute page and send us the results.
I'm a VOIP reseller, I want to use your VPN to make calls through the VPN with a VOIP adapter or gateway. Is the VPN using TCP or UDP
Our standard VPN account uses TCP, we can however do UDP as well with a OpenVPN account upgrade.
How can I know I can get good speed from my location?
Please use connection speed test page and choose the server which works best for you.
I can connect, but cannot browse.
First make sure you're not connected to the VPN. Then,
For Windows XP, 2000, etc:
  • Go to control panel - administrative tools - network connections.
  • Right click your local area connection, and select "Properties"
  • On the resulting dialog, select the TCP/IP protocol to highlight it, then click the "Properties" button.
  • Once the dialog opens up, in the bottom section, select the radio button "use the following DNS server addresses" - in there, put the following:

Save and exit the networking dialogs, and then try to connect again.

For Windows Vista:
  • Go to Control Panel - Network and Sharing Center - click the "View Status" link for your Local Area Connection
  • Click the "Properties" button
  • Select the Internet Protocol Version 4 (TCP/IPv4) and then hit the "Properties" button
  • Proceed as above for setting custom DNS name servers
Can I connect to my account from more than one computer?
Yes, with our service you can use it from as many different devices as you want.. Only one at a time though. When you switch systems you must disconnect first.
Can I use VPN on public computer?
Yes you can run it on any computer, but you will need superuser privileges to be able to configure and establish network connection.
What the ____ is a VPN?

A VPN, or Virtual Private Network, is technology using hardware, software, or both to secure and privatize data across a network, usually the Internet, by building what techies call an “encrypted tunnel.”

Data passes through this “tunnel,” protected from anyone who tries to intercept it. Even if the data is intercepted, it is hopelessly scrambled and useless to anyone without the key to decrypt it.

Large businesses commonly use VPNs between offices to secure company data, and often provide individual “remote access” VPN solutions to home-based or traveling employees to protect data between them and the company’s network.

You also use a VPN when you bank or shop online and see the https:// in your web browser. Unfortunately, the protection with an https:// session is temporary and limited to that specific website.

With TurnKeyVPN’s VPN service, you initiate the secure encrypted tunnel from your side, so it is not dependent on the websites you visit. Your security and privacy is now maintained whether you see an https:// or not.

It’s also important to note that your protection and privacy is not limited to just browsing. Our VPN service encrypts and anonymizes all your Internet data to and from our VPN gateways. This includes Skype, IM, streaming, e-mail, as well as browsing.

Why do I need a “personal” VPN? Isn’t my firewall and anti-virus enough?

A pc-based firewall only protects your data on your computer, and anti-virus software only protects you from, well, viruses. Neither protects your data as it flows over your local network, at a Wi-Fi Hotspot, or through your ISP. Without a VPN, your data is completely exposed and can easily be monitored and captured.

As laptops, smartphones, and wireless networks have grown more popular, a great deal more data has become a great deal more mobile. Even with your home ISP or search engines, such as Google, privacy concerns abound. It is more crucial than ever to protect your data, as well as your identity and privacy, with a VPN.

For a MUCH more complete answer, see the section, Why do I need a “personal” VPN?

Why should I choose TurnKeyVPN for my VPN service?

Glad you asked. Check out Why choose TurnKeyVPN for your VPN service?

Is this a remote access VPN to reach my company’s servers or my home computer?
We’re not a GotomyPC or Hamachi type service. We’re providing a secure and anonymous encryption service to the Internet. It has lots of benefits, but it is not a means to link to your home computer or company’s systems.
Where and when should I use my VPN service?
Many of our customers located in countries that block VoIP or censor the Internet use it virtually all the time. Also, those who desire added privacy while online may use it a great deal. Others might only use it at wireless Hotspots or when traveling. Again, for a MUCH more complete answer, please visit, Why do I need a “personal” VPN?
How does the VPN work?

When you activate your personalVPN™, it instantaneously builds an encrypted tunnel through your Internet connection from wherever you are to one of our Secure Internet Gateways. All Internet data between you and TurnKeyVPN is now encrypted. Nobody can break the encryption, including your ISP.

We also assign you a temporary and random TurnKeyVPN private IP address behind our gateway. Your “public” address will be that of whatever server of ours you are connected to for that session. This private IP cannot be traced by anyone through our server nor can anyone find your real IP address or location. You now cannot be sniffed, snooped, or spied on by anyone on your local network or across the Internet to our gateway.

Once your data reaches our Secure Internet Gateway, we decrypt the data (we must so that your intended party can make sense of it), and send it to its destination. This last part is safe because it would be virtually impossible to “sniff” data between a secure data center over an actual Internet backbone link. It just doesn’t happen. “Sniffing” and “spying” occur over local networks because it is so very easy to do –much easier than trying to break into a guarded bunker-type data center with biometric scanners and such.

When we receive the data from your destination server, we re-encrypt it and send it to you through the encrypted tunnel so no one can intercept it.

Sound complicated? It only takes milliseconds. You shouldn’t even notice it’s happening.

Will it work over any type of Internet connection?

Yes. The VPN services should work over any Internet connection. Wired, Wi-Fi, and other wireless technologies should all support the VPN tunnel. We do recommend a broadband connection for best performance.

Is the VPN easy to set up? Is it all done online?

Yes. After purchase, you should be up and running within a few minutes.

Although VPNs are complex applications, we’ve invested a great deal of time and money into developing a completely online setup process for our PPTP and openVPN-based VPN services. No additional software or hardware is required.

And, if we may say so, this will be a far better experience than you’ll receive from other companies where you’ll often receive more of a “do it yourself” kit designed for computer experts.

Why are your prices so low versus your competition? Am I missing something?

No. There are no hidden fees or limits and we skimp on nothing. Although we can only theorize on the pricing strategy or cost structure of our competition, here are some thoughts.

We’re not greedy and are in it for the long haul.

We’re not trying to maximize profit per transaction, but with economies of scale and continued customer loyalty we see increasing returns over time. That was the plan from the beginning. We made an upfront investment to build TurnKeyVPN and continually reinvest revenues to sustain its expansion. We recoup that investment as the business grows and customers renew year after year.

We were a first mover in this market.

Having innovated the idea of a “personal” VPN, we were able to secure a large customer base before imitators came on the scene. This gave us financial stability right off the bat so we don’t need to gouge you to keep the lights on.

Our customers help us grow.

Because of our repeatable and scalable design and infrastructure, we can support growth with ease and things tend not to break. This lowers operating costs and makes for happy customers. Happy customers not only renew year after year, but they tell their friends and colleagues about us so we don’t have to spend much on marketing.

We don’t owe anyone dollars or explanations.

Instead of taking on investors, or business debt, we funded TurnKeyVPN from personal cash and assets. Exactly what they tell you not to do in business school, right? Nevertheless, we don’t owe investors explanations or returns on their investment. We put our money where our mouth is and believe the low-price, long-term strategy is the correct one.

Do you serve ads or offer a free ad-based version?

The VPN services we know of that adopt an advertising-based model usually have data transfer limits and are likely more focused on selling ads than customers’ privacy and security. Be sure to check their policies concerning privacy and use of your information and we’re sure you’ll agree ad-based VPN services are not the bargain some might think.

Do you offer trials?

We used to when we started out, but don’t anymore. And it’s not that we’ve grown cocky with success. Unfortunately, trials invite spammers and other assorted “bad guys” to dirty up the service. Trials sound like a good idea to inexperienced VPN companies, but we consider them gimmicky and they aren’t good for our existing customers or us. If you find that our VPN service doesn’t fit your needs for any reason, we will refund your money, in full, in the first 30 days after purchase.

Do you have a Money Back Guarantee?

Yes! As mentioned, we’ll unconditionally refund 100% of your money within 30 days of purchase. We may ask you why so we ensure it is not some easily correctable configuration change or some misunderstanding, but we don’t require you to give us a reason.

Why is a VPN better than a proxy?

A VPN encrypts all data (Surfing, IM, FTP, etc.) to and from your computer where a proxy typically only encrypts http (WWW) traffic. VPNs also tend to be much faster and more reliable.

To be fair, although limited in function, a commercial proxy, from a reputable company, may be fine for certain things.

Unfortunately, many try the free anonymous web proxy route. These can be set up (and shared) by literally anyone. Yes, anyone — criminals, hackers, child pornographers, well-meaning geeks who are running it over their Grandma’s cable connection. You just don’t know.

Utopian “fight the power” visions aside, using anonymous proxies means you may be pumping your passwords and personal data through a server setup by a couple enterprising 13-year-old hackers in Estonia.

Which may work out fine for you…but it probably won’t.

Why should I trust TurnKeyVPN?

Versus our imitators, we could brag about our team’s extensive experience with IP networking, data security, and managed services since 1995. Actually, some were in it long before that. Way before ISPs turned into “phone companies.” We could claim we’re smarter than most and have engineers so smart they’re rumored to speak Klingon in three dialects. That would all be true and it’s not just our mothers saying that.

The bottom line is, compared to your Internet provider, a hotspot/network owner, or even a government, we have a vested interest in vigorously maintaining your data security and privacy.

After all, that is what you pay us to do.

Not to be too capitalistic or simplistic about it, but that really is quite an incentive. This is how we earn our livelihoods. We don’t sell ads. We don’t have side jobs. This is it. You pay us money and we do everything we can to provide you the best service and protection possible.

If we don’t do it well, or somehow betrayed your trust, we’d guess you’d go elsewhere in an Internet minute. Knowing that, we will strive to earn your trust every single day and, hopefully, year after year.

Do you support torrents and P2P services?

We’re a data security and privacy (not piracy) :) company first and foremost and although torrent technology has many legitimate applications, it is often used in the trading and sharing of media files with 100,000 of your closest friends.

It is a fact that P2P sites are often riddled with trojans, law enforcement honeypots, Identity thieves as well as, of course, copyrighted material. We also hear regularly from customers that when they subscribed to proxy services that cater to P2P activity they were sometimes attacked through these sites.

Suffice it to say that, all arguments aside, we’d be remiss as a security company to encourage use of these sites so , like most every other VPN provider, we must say that if your goal is to download or upload pirated files, meaning they contain copyrighted content without the owner’s permission, please do not do so over our network.

What Operating Systems do you support?

To make sure you purchase the correct VPN solution for your needs, be sure to consult Products and Services.

Nevertheless, we typically support the following for VPN services:

  • Mac OSX — Panther, Tiger, Leopard, Snow Leopard
  • Windows 2000, XP, XP 64-bit, Vista, Vista 64-bit, Windows 7
  • iPhone and iPod Touch
  • iPad
  • Windows Mobile 5 & 6
  • Android
  • Symbian
  • Linux – as long as you, yourself, have a working knowledge of it and don’t think it’s “Free Windows”


I am in a country or location that monitors, blocks, or censors the Internet. Will your service work for me?

Yes. Many of our customers are in countries or locations that block Internet services such as Skype or otherwise censor or monitor Internet activity or content. The VPN service should give you full and uncensored access to the Internet.